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Frequently Asked Questions


Answers Our Team of Experts
What type of carpet cleaning methods do you use?

We use hot water extraction, also known as steam cleaning, for carpet cleaning. This method effectively removes dirt, allergens, and stains, ensuring your carpets are thoroughly cleaned and sanitized.

How often should I have my tile and grout cleaned?

We recommend having your tile and grout professionally cleaned every 12 to 18 months to maintain their appearance and prevent buildup of dirt and grime.

Can you clean all types of upholstery fabrics?

Yes, our technicians are trained to clean a variety of upholstery fabrics, including delicate and natural fibers. We assess each piece to determine the most suitable cleaning method.

Do you offer cleaning services for Oriental rugs?

Absolutely, we specialize in Oriental rug cleaning. Our process involves a careful and thorough cleaning to preserve the colors and integrity of your valuable rugs.

How do you handle pet urine and odor removal?

We use specialized enzymatic cleaners designed to break down and neutralize pet urine odors and stains, ensuring your carpets and upholstery are fresh and odor-free.

What is involved in hardwood floor cleaning?

Our hardwood floor cleaning process includes a deep cleaning to remove dirt and grime, followed by a gentle yet effective polish to restore the floor’s natural shine and luster.

Can you clean natural stone surfaces?

Yes, we provide cleaning services for natural stone surfaces such as marble, granite, and travertine. Our process includes cleaning, polishing, and sealing to protect and enhance the stone’s beauty.

What should I do if I have water damage in my home?

If you experience water damage, contact us immediately. Our water damage remediation services include water extraction, drying, dehumidification, and restoration to prevent mold growth and structural damage.

Do you offer commercial carpet cleaning services?

Yes, we offer commercial carpet cleaning services tailored to meet the needs of businesses. Our flexible scheduling and efficient cleaning methods ensure minimal disruption to your operations.

Are your cleaning products safe for children and pets?

Yes, we use eco-friendly cleaning products that are safe for children and pets. Our commitment to using non-toxic solutions ensures a healthy environment for your family and pets.